This Privacy Policy outlines how H&N Migration Services (“we”, “us”, or “our”) collects, uses, stores, and discloses your personal information when you visit or use our website [hnmigration.com.au] (the “Website”) or engage with our services.
We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Collection of Personal Information
We may collect personal information from you when you:
- Make an enquiry through our website, phone, or email
- Apply for a visa or education consultation
- Request a quote or information about OSHC/OVHC insurance
- Subscribe to our newsletters or promotional material
- Use our services or interact with us through social media
Types of personal information collected may include:
- Full name
- Date of birth
- Passport and visa details
- Contact details (email, phone number, address)
- Education and work history
- Financial or payment information
- Any supporting documents for migration or insurance purposes
2. How We Use Your Information
We use the collected information to:
- Provide migration, visa, and education consulting services
- Facilitate OSHC/OVHC insurance comparisons and purchases
- Respond to your enquiries or service requests
- Send you updates, promotional offers, or newsletters
- Improve our services and website experience
- Comply with legal or regulatory requirements
3. Disclosure of Personal Information
We may disclose your personal information to:
- Registered migration agents or education consultants working with H&N
- Government bodies such as the Department of Home Affairs (DHA) when required
- Insurance partners or third-party service providers (e.g., OSHC/OVHC)
- Our affiliated entities, contractors, or cloud service providers
- Legal or regulatory authorities, if required by law
We ensure third parties handle your data securely and in accordance with privacy obligations.
4. Data Storage and Security
We store your personal data on secure servers or in secure files, using appropriate physical, electronic, and managerial measures to protect it from unauthorized access, misuse, or disclosure.
We retain your data only as long as necessary for the purposes stated in this policy or as required by law.
5. Cookies and Website Analytics
Our Website may use cookies and similar tracking technologies to enhance user experience and collect standard internet log information, such as:
- IP address
- Browser type
- Pages visited
- Duration of visit
This helps us analyze trends, improve our site, and provide a better experience. You can control cookies through your browser settings.
6. Access and Correction of Your Information
You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate, outdated, or incomplete.
To make such a request, please contact us using the details provided below.
7. Third-Party Links
Our Website may contain links to external websites (e.g., insurance providers). We are not responsible for the privacy practices or content of those websites. We recommend you review their privacy policies before submitting personal information.
8. Overseas Disclosure
While we primarily store data in Australia, your information may be disclosed to overseas recipients, such as service providers located outside Australia. In such cases, we take reasonable steps to ensure your information is handled securely.
9. Marketing and Communication
By submitting your contact details, you consent to receive marketing communications, including emails, SMS, and calls about our services. You can opt out at any time by:
- Clicking the “unsubscribe” link in emails
- Replying “STOP” to SMS
- Contacting us directly to request removal
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our Website with a revised “Last Updated” date. Your continued use of the Website or our services after such changes constitutes acceptance of the updated policy.
11. Contact Us
For any questions, concerns, or to make a privacy complaint, please contact:
H&N Migration Services
Email: contact@hnmigration.com.au
Phone: +61 434 826 798
Website: www.hnmigration.com.au